resume

Objective

  • Apply my skills in Business Administration, Marketing, Project Management, Information Architecture, Web Design and Development to contribute to the web presence of a progressive non-profit organization, promote web standards, and build online communities.


Profile

  • Currently contracting as a Web & Multimedia Producer at UCSF
  • 6 years of experience in business management roles in the high-tech industry
  • 4 years of experience in web design and development in the non-profit area
  • 2 years of experience as a semi-professional Photographer
  • Bilingual English and French
  • Professional interests: Project Management, UI design, Web standards (CSS / XHTML), accessibility, Information Architecture, Content Management Systems, Search Engines Optimization, Web analytics, Users training.
  • Personal interests: Photography, graphic design, web trends, architecture, musique, yoga.


Education

  • 2007 | Courses in XML, Schemas, XSLT, and Drupal CMS | SF, CA, USA
  • 2005 | Certificate in Web Production & Development (3.94 GPA) | SF, CA, USA
  • 1997 | M.B.A. in Marketing (3.72 GPA) | N.S.U. | Thibodeaux, LA, USA
  • 1996 | B.S. in Business Administration | Paris IX, Dauphine | Paris, France
  • 1994 | A.A. in International Business Technology | Paris XI, IUT | Sceaux, France
  • 1992 | Baccalaureat A1, with Honors | Lycée Lakanal | Sceaux,France


Technical Skills

  • Operating Systems | PC NT/XP and Mac OS X
    • Office Productivity | Word, Excel, PowerPoint, Outlook, Project, Visio, QuickBooks
  • Databases & CRM | salesforce.com, Access, MySQL, FileMaker Pro, ACT!, Siebel
  • Web Design | Photoshop, ImageReady, Illustrator, Flash, InDesign, Acrobat
  • Web Authoring | HTML, XHTML, CSS, XML, PHP, JavaScript
  • Other Playgrounds | Google Analytics, Flickr, Drupal, Wordpress


Professional Web Production Experience

UCSF.edu, CTSI Virtual Home | SF, CA | 11-07/current

Web & Multimedia Producer : Clinical & Translational Science Institute, UCSF
Responsible for the Information Architecture, Design and Development of the Clinical & Translational Science Institute online presence.

PLoS.org | SF, CA | 07-06/10-07

Web Producer : Public Library of Science
Responsible for the weekly online publication of 5 open-access journals of the Public Library of Science (PLoS): PLoS Biology, PLoS Medicine, PLoS Genetics, PLoS Pathogens, and PLoS Computational Biology.
Working with the Web, Production, Editorial and Marketing teams, this role included responsibilities in the following areas: team, vendor and project management, information architecture, web design, web authoring / web standards (XHTML, CSS, basic PHP and JavaScript), cross-browser QA, digital assets management, HTML emails.

Compumentor.org| SF, CA | 08-05/06-06

CMS Production Associate & QA Lead : Techsoup.org
Contributed to various phases of the migration of the web site to the new Content Management System (Rhythmyx): accessibility
validation and hand coding, QA, CSS consulting, users documentation and training, editorial content reporting and analysis.
Project Salesforce.com Administrator : NetSquared.org
Gathered Business requirements, defined Leads management business workflow, implemented and documented database customization, designed reporting system.

Rearden, Inc. (The Women Of Action Network) | SF, CA | 08-05/11-05 (Part-time)

Web Production Associate : woa.tv (part-time)
Produced all graphics, helped with content layout, maintained and enhanced the FileMaker Pro Assets Database.

Full time Web Production Student | CCSF, CA (06-04/12-05)

Web Producer : renamusic.com
Concept, Information architecture, Graphic & Interactive (Flash) Design, Web production, Project Management, Search Engines Optimization, and Web Analytics.

Professional
Business Administration Experience

Totality Corporation (Web Infrastruture & Management Services) | SF, CA | 02 - 04

Sales Operations Manager
Customized and managed the salesforce.com database for over 60 users, re-designed and automated the Sales forecast, Profitability, Performance Gap analysis and Internal Resources Utilization reporting systems (advanced Excel macros, pivot tables and charts), coordinated the annual online Clients Satisfaction Survey, contributed to and administered the National Sales Commissions Plan, assisted Sales Executives and Account Managers with the production of reports, proposals and Power Point presentations, initiated and managed a cross-departmental Knowledge Transfer Program, audited monthly A/P & A/R, assisted with remote offices management.

ON24, Inc. (Rich Media Solutions) | San Francisco, CA | 1-01/6-01

Sales Database Administrator Consultant
Gathered and documented sales process business requirements, re-designed the ACT! 2000 database structure, migrated the customers, vendors and prospects databases, wrote the User Manual, trained the Sales and Marketing teams.

Epicentric, Inc. (Portal Software, acquired by Vignette)| San Francisco, CA | 2000

Sales Operations Manager
Trained and managed the Sales coordinator, supported the Sales, Alliances and Professional Services teams (over 50 people), standardized and coordinated the production of Sales proposals, managed sales contracts (Non-Disclosure Agreements, Purchase Orders, Software Licenses) in collaboration with the Customer Service, Legal and Accounting Departments, updated and maintained the Intranet and Extranet site content with clients, partners, and case studies, customized and managed the Goldmine 5.0 sales database for over 30 users, produced weekly sales forecast reports for the Executive Management Team, designed the online sales lead info request form and worked with the Web development team to integrate it to the sales database, coordinated the Siebel CRM implementation project and prepared the sales database for data migration, produced the new hire sales training manual, planned and organized several sales and marketing events, assisted with remote offices management.

MSAS Global Logistics, Inc. (Logistics, acquired by Exel) | Brisbane, CA | 4-98/8-99

Global Business Analyst (Sun Microsystems Global Logistics Account):
Produced and presented weekly logistics performance tracking reports, tested and developed proprietary database system and crystal reports, interfaced with international account managers and operational staff for process improvements, special projects coordination and prioritization recommendations.
Account Executive Associate
 Created a standard Sales proposal template for the North American Sales Team in collaboration with the Marketing, Legal and Operations departments, actively participated in the production of initial sales proposals and subsequent Power Point presentations (project management, freight tracking/routing data gathering, cost/pricing, compliance and security management) for Global Accounts such as Sony, HP, Maxtor, KLA-Tencor and Applied Materials, compiled and analyzed monthly sales team reports for the Board of Directors, initiated the creation of an Intranet site for resources sharing.

Other Work Experience

PAWS (Pets Are Wonderful Support) | SF, CA | 3-01/7-01

Volunteer
Assisted clients with their needs in the field, drafted a sponsorhip proposal template, performed FileMaker Pro database work.

Bank Of The West | Walnut Creek, CA | 1-98/4-98

Marketing Intern
Assisted in the production of an internal training manual.

Nicholls State University (Graduate Business School) | Thibodaux, LA | 1-97/12-97

Computer Lab Assistant
PC Lab troubleshooting, and students mentoring
Professor Research Assistant (HR & Accounting)
Homeworks appraising, Research & Lectures preparation assistance

Hurricom (PR & Graphic Design Start-up Agency) | Paris, France | 8-96/12-96

Marketing Intern
Coordinated and attended clients meetings, designed a standard proposal template, wrote a Press Release, performed administrative and database work.

Reside Etudes (Real Estate) | Paris, France | 9-96/11-96

Sales contractor
Recruited, trained & supervised a 5 person sales team, planned and organized the opening event, produced an Advertising budget, negotiated contracts with vendors, created and maintained and ad traffic data collection reporting system.

Amen Bank (Banking leader) | Tunis, Tunisia | 6-95/8-95

Marketing Intern
Compiled Excel spreadsheets and charts for the Annual Report.
Tested new online banking software in development, created a site map, and wrote the first draft of the user documentation booklet.

France Telecom (1st Telecommunication Operator) | Paris, France | 6-93/8-93

Legal Intern
Assisted the European Telecommunication project manager.

Lycée Lakanal (Public High School) | Sceaux, France | 92/96 (Part-Time)

Youth Supervisor
Part-time Youth supervising / counseling in a Public High School (4 years)
English Tutor (Volunteer)
After school program for teens with difficulties (1 year).